Welcome to the latest edition of the Social Capital Newsletter. Social Capital is an intangible asset at the heart of a new and dynamic view of success, one that is changing business and the world as we know it during one of the most difficult and turbulent times in recent history. Roger Hochschild, CEO and president of the financial services firm Discover, found that one way to do this is via decisions about where to locate the company's offices and call centers, as we explore in  "Discover Is Lifting Up An Entire Community in Southside Chicago" and the accompanying video interview with IBT Editor at Large Chris Benguhe. Hochschild, the embodiment of a Social Capital CEO, found that by putting down roots in the underserved community of Chatham, Ill., Discover was made a difference in the local economy while maintaining a strong labor force. The facility had lower turnover than other call centers and faster speed-to-proficiency for agents, as well as notable customer satisfaction. "We don't see a difference between doing the right thing and what's right for the business," says Hochschild. That's the spirit that is helping Social Capital CEOs change the world.

CEO Roger Hochschild opens eyes and opportunity by opening a call center in Chatham.

Why they believe in giving employees a bigger piece of the profits.

Real Sustainability Is about People 
The Doctor Is In: Pulling Double Duty as a Physician and CEO
Fred Hassan Proves Big Pharma Can Have A Big Heart

Aligning the choices you make and risks you take everyday with your purpose is the foundation of living a meaningful life. The tricky part comes when those decisions don't bring the results you want, because of unexpected circumstances. In The Earned Life, Marshall Goldsmith, a well-known career coach to some of the highest achievers in the world, shows how connecting your activities to a higher aspiration can help you achieve a no-regrets life. Tapping into the teachings of Buddhism, he offers a route out of the Western mindset of putting off happiness until all of the stars align. And if you can't get enough of Goldsmith's ideas, check out "Marshall Goldsmith Shows Us How To Increase Value By 'Giving It Away.'"

If you're a big believer in digital detox, you're in good company. Social Capital CEO Brian Scudamore, founder of 1-800-GOT-JUNK?, is a big advocate of "going dark" on vacation and even has his staff change his passwords so he can't get into his accounts. The hospitality industry is embracing the trend. Nayara Springs, a resort in Costa Rica, offers a three-day Digital Detox package, in which the hotel confiscates your phone and laptop on arrival, and you can spend your days watching tropical birds, doing yoga and relaxing by the pool. Even if a colleague ignores your auto-responder message about being away with no access to email, you'll be powerless to reply. What's not to like? 

How Your Plan To Change the World Can Land You In Hot Water: If you're not adapting quickly enough to community needs, you risk disappointing the people you want to help, says pioneering education entrepreneur Austin Allred. Here's how to keep pace with what matters to key stakeholders now.

The top three reasons workers are feeling burned out are increased workloads (54%), stagnant wages/salary (47%) and staff/employee shortages (41%), according to a new survey by SimpleTexting. And, not surprisingly, more than 1/3 of respondents admitted that they think of quitting their job once a week or more. Data like this underlines why the Social Capital approach to running a company is a powerful antidote to the Great Resignation. Employees who know their employer cares about their mental health, financial wellness, and happiness at work have no reason to fantasize about interviewing with the company down the street. 

The clubby world of venture capital has been slow to change. But Marina Hadjipateras, is working to breathe new life into the industry at TMV, the venture fund she co-founded with Soraya Dorabi. In true Social Capital spirit, TMV backs companies that are not only financially successful and scalable but also put people first, an approach she learned in her family's shipping business. She shares her winning formula in "Marina Hadjipateras's Journey from Launching Ships to Caring Companies."

If you know someone who would like to receive this newsletter

click here